Hello, with ITS’ switch from CRM to Sales Force, we have changed the way we support you.

Links to our policies and resources can now be found in the top navigational menu. Follow the new directions below to submit a ticket to our IT staff:

1. Visit the new FSU Service Center website.

2. Choose the “Report A Problem” option.

3. In the Case Overview screen, under “What area can best help you with this issue?”, choose “IT Support Services“.

In the following drop-down (“Please help us route this to the right support team. Does your issue pertain to any of these areas?”), choose “ITAPP & Departmental IT Support“.

A new drop-down should appear after selecting that option. Choose “COSSPP IT Support“.

4. Select your priority, fill out the subject and description, and submit your support request.